Terms of Service

1. Introduction and Acceptance

Welcome to Wing Snob ("we," "us," "our," or "Company"), a food service provider operating at 2704 Polk St A, Houston, TX 77003, USA. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Wing Snob regarding your use of our website located at wing-snob.click (the "Website") and all related services, including but not limited to food ordering, delivery, catering, and customer support (collectively, the "Services").

1.1 Agreement to Terms

By accessing, browsing, or using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or Services.

1.2 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information during registration
• Reside in our service delivery area within the United States
• Comply with all local, state, and federal laws regarding online food ordering

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breach.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Wing Snob, a food service business operating in the United States.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Website or Services.
• "Services" means all services provided by Wing Snob, including but not limited to food preparation, delivery, catering, online ordering, customer support, and website access.
• "Content" refers to all text, graphics, images, music, software, audio, video, information, and other materials available through our Website or Services.
• "Website" refers to wing-snob.click and all associated subdomains and pages.
• "Order" means a request for food products or services submitted through our Website or other authorized channels.
• "Delivery Area" refers to the geographic regions where we provide delivery services.
• "Food Products" refers to all menu items, beverages, and related products offered by Wing Snob.

3. Use of Services

3.1 Permitted Use

You may use our Website and Services for the following purposes:

• Personal, non-commercial use for ordering food and related services
• Browsing our menu and restaurant information
• Creating and managing your user account
• Communicating with our customer service team
• Participating in promotional offers and loyalty programs
• Providing feedback and reviews about our services

All use must comply with applicable laws and regulations, including but not limited to consumer protection laws, privacy regulations, and food safety requirements.

3.2 Prohibited Use

You are strictly prohibited from using our Website or Services for any of the following purposes:

3.2.1 Illegal Activities

• Any unlawful purpose or in violation of any local, state, or federal law
• Fraudulent transactions or identity theft
• Money laundering or other financial crimes
• Violation of food safety regulations

3.2.2 Harmful or Malicious Behavior

• Uploading or transmitting viruses, malware, or other malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our Website or Services
• Harassment of our employees, delivery personnel, or other users
• Creating false or misleading reviews or ratings

3.2.3 Unauthorized Access and System Interference

• Attempting to circumvent security measures
• Reverse engineering our software or systems
• Using automated scripts, bots, or crawlers without permission
• Overwhelming our servers with excessive requests
• Accessing areas of the Website not intended for public use

3.2.4 Intellectual Property Violations

• Reproducing, distributing, or publicly displaying our copyrighted materials
• Using our trademarks or logos without authorization
• Creating derivative works based on our Content
• Infringing on third-party intellectual property rights

3.2.5 Commercial Misuse

• Reselling our food products without authorization
• Using our Services for commercial purposes without agreement
• Competing directly with our business using our platform
• Data mining or scraping for commercial advantage

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create a user account by providing:

• Valid email address
• Secure password meeting our security requirements
• Accurate name and contact information
• Valid delivery address within our service area
• Phone number for order confirmation and delivery
• Age verification confirming you meet minimum requirements

4.2 Account Security Responsibility

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Logging out from shared or public devices
• Regularly updating your password
• Keeping your account information current and accurate

4.3 Account Information Accuracy

You agree to provide and maintain accurate, current, and complete information in your account. Inaccurate information may result in:

• Delivery delays or failures
• Order cancellations
• Account suspension or termination
• Additional verification requirements

4.4 Account Limitations

Each person may maintain only one active account. Multiple accounts created by the same individual may be merged or terminated at our discretion.

4.5 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Failure to pay for orders
• Abusive behavior toward our staff
• Extended periods of inactivity

5. Products and Services

5.1 Food Products and Menu

Wing Snob specializes in gourmet wing preparation and related food services. Our menu includes:

• Various wing flavors and preparations
• Side dishes and appetizers
• Beverages and desserts
• Combo meals and family packages
• Seasonal and limited-time offerings

5.2 Food Safety and Quality Standards

We are committed to maintaining the highest food safety standards:

• All food is prepared in accordance with local health department regulations
• We follow HACCP (Hazard Analysis Critical Control Points) protocols
• Temperature-sensitive items are maintained at proper temperatures during preparation and delivery
• Staff receive regular food safety training and certification
• Kitchen facilities undergo regular health inspections

5.3 Allergen Information and Disclaimers

Customers with food allergies or dietary restrictions should:

• Review ingredient lists carefully before ordering
• Contact our customer service team for specific allergen information
• Inform us of severe allergies when placing orders
• Consult with healthcare providers regarding dietary restrictions

5.4 Product Descriptions and Accuracy

We strive to provide accurate descriptions of our menu items, including:

• Ingredients and preparation methods
• Portion sizes and caloric information
• Spice levels and flavor profiles
• Dietary information (vegetarian, gluten-free options where available)

However, minor variations in preparation, presentation, and ingredients may occur due to:

• Seasonal availability of ingredients
• Supplier changes
• Kitchen workflow optimization
• Customization requests

5.5 Pricing and Availability

All prices listed on our Website are:

• In US Dollars and include applicable taxes where required
• Subject to change without prior notice
• Exclusive of delivery fees, tips, and service charges unless otherwise stated
• Valid only for the current menu period

Menu availability is subject to:

• Ingredient availability and supply chain factors
• Kitchen capacity and operating hours
• Seasonal menu changes
• Special event or holiday modifications

5.6 Order Acceptance and Processing

Order processing follows these guidelines:

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Payment authorization is required before order preparation begins
• Order confirmation will be sent via email or text message
• Estimated preparation and delivery times are provided as guidance only

5.7 Order Modification and Cancellation Policy

5.7.1 Modification Requests

Order modifications may be accommodated if:

• Requested within 5 minutes of order placement
• Food preparation has not yet begun
• Requested changes are within our menu capabilities
• Additional payment is provided for upgrades if required

5.7.2 Cancellation Policy

Order cancellations are handled as follows:

• Orders may be cancelled within 5 minutes of placement for full refund
• Cancellations after food preparation begins may incur partial charges
• Orders cannot be cancelled once they are out for delivery
• Emergency cancellations will be evaluated case-by-case

5.8 Delivery Terms and Service Areas

5.8.1 Delivery Zones

We provide delivery services within designated areas around our Houston location. Delivery availability depends on:

• Geographic distance from our kitchen
• Weather and road conditions
• Delivery driver availability
• Order volume and kitchen capacity

5.8.2 Delivery Timing

Delivery time estimates:

• Are provided as guidance only and not guaranteed
• May vary based on order complexity, weather, and traffic
• Begin counting from order acceptance, not placement
• May be extended during peak hours and special events

5.8.3 Minimum Order Requirements

Delivery orders must meet minimum purchase requirements, which may vary by:

• Delivery distance
• Time of day
• Day of the week
• Special promotions

5.9 Temperature-Sensitive Item Handling

To ensure food safety and quality:

• Hot foods are maintained at safe temperatures during delivery
• Cold items are kept properly chilled
• Insulated packaging is used for temperature-sensitive items
• Delivery personnel are trained in proper food handling
• Customers should consume delivered food promptly

5.10 Payment Terms

Payment processing and terms:

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and digital payment methods
• Payment authorization may be subject to verification
• Disputed charges must be reported within 30 days
• Refunds will be processed to the original payment method

5.11 Food Quality Guarantee

We guarantee that our food products will:

• Meet our established quality standards
• Be prepared according to your specifications where possible
• Be delivered at appropriate temperatures
• Match the descriptions provided in our menu

If you are unsatisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution.

5.12 Returns and Refunds

Due to the perishable nature of food products, returns are not accepted. However, refunds or credits may be provided for:

• Incorrect orders due to our error
• Food quality issues reported promptly
• Delivery failures due to our fault
• Order cancellations within the permitted time frame

For detailed refund policies, please refer to our Refund Policy.

6. Intellectual Property

6.1 Our Ownership Rights

Wing Snob owns or has licensed rights to all intellectual property on our Website and in connection with our Services, including:

• Trademarks, service marks, and trade names, including "Wing Snob" and related logos
• Copyrighted content including text, images, graphics, photographs, and videos
• Software, code, and technical documentation
• Recipe formulations and preparation methods
• Marketing materials and promotional content
• Website design and user interface elements

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Website for personal, non-commercial purposes
• View and download content solely for ordering food and using our Services
• Print order confirmations and receipts for your records

This license does not permit you to:

• Modify, distribute, or create derivative works from our content
• Use our content for commercial purposes
• Remove or alter copyright notices or proprietary markings
• Reverse engineer or decompile our software

6.3 User Content License

When you submit content to our Website (reviews, photos, comments), you grant Wing Snob:

• A worldwide, royalty-free, perpetual license to use, display, and distribute your content
• The right to modify or edit your content for clarity or compliance
• Permission to use your content in marketing and promotional materials
• The right to remove your content at our discretion

6.4 Copyright Infringement Reporting

If you believe your copyrighted work has been used without permission, please contact us at [email protected] with:

• Description of the copyrighted work
• Location of the infringing material on our Website
• Your contact information
• Statement of good faith belief that use is not authorized
• Statement of accuracy under penalty of perjury
• Your electronic or physical signature

7. User Content

7.1 Content Responsibility

You are solely responsible for all content you submit, post, or transmit through our Services, including:

• Reviews and ratings of food and service
• Comments and feedback
• Photographs of food or dining experience
• Profile information and communications
• Contest entries and promotional submissions

7.2 Content Standards

All user content must comply with the following standards:

• Be truthful, accurate, and based on genuine experience
• Not contain false, misleading, or deceptive information
• Respect the privacy and rights of others
• Not include offensive, abusive, or discriminatory language
• Comply with all applicable laws and regulations
• Not contain spam, advertising, or promotional content

7.3 Prohibited Content

The following types of content are strictly prohibited:

• Hate speech, harassment, or bullying
• Content that violates intellectual property rights
• Sexually explicit or inappropriate material
• Content promoting illegal activities
• Malicious code, viruses, or harmful software
• Personal information of other individuals
• Content that could harm our reputation or business

7.4 Content Removal Rights

We reserve the right to remove any user content that:

• Violates these Terms or our community guidelines
• Is reported as inappropriate by other users
• Could expose us to legal liability
• Interferes with the proper functioning of our Services

7.5 No Content Endorsement

We do not endorse, verify, or guarantee the accuracy of user-generated content. Views expressed by users do not represent our opinions or positions.

8. Disclaimers

8.1 "As Is" Service Provision

Our Website and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties arising from course of dealing or usage of trade
• Warranties regarding the accuracy or completeness of content

8.2 Service Availability Disclaimer

We do not warrant that our Services will be:

• Uninterrupted, timely, secure, or error-free
• Available at all times or in all geographic locations
• Free from viruses or other harmful components
• Compatible with all devices and software configurations
• Accessible during maintenance or system updates

8.3 Third-Party Content and Services

Our Website may contain links to third-party websites or integrate third-party services. We disclaim responsibility for:

• The availability, accuracy, or content of third-party sites
• Products or services offered by third parties
• Privacy practices of external websites
• Security of third-party platforms

8.4 Professional and Medical Advice Disclaimer

Information provided about nutrition, calories, and dietary considerations is for general informational purposes only and should not be considered:

• Professional nutritional advice
• Medical or health guidance
• Treatment for food allergies or dietary restrictions
• Substitute for consultation with healthcare professionals

8.5 Delivery and Timing Disclaimers

Delivery times and service availability are estimates only and may be affected by:

• Weather conditions and natural disasters
• Traffic and road conditions
• High order volume periods
• Technical system issues
• Staffing availability

9. Limitation of LIABILITY

9.1 Maximum Liability Limits

To the fullest extent permitted by applicable law, Wing Snob's total liability to you for all claims arising out of or relating to these Terms or your use of our Services shall not exceed the greater of:

• The total amount paid by you to Wing Snob in the twelve (12) months preceding the claim, or
• One hundred dollars ($100.00)

9.2 Excluded Damages

Under no circumstances shall Wing Snob be liable for any of the following types of damages, even if we have been advised of the possibility of such damages:

• Indirect, incidental, punitive, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of procurement of substitute goods or services
• Business interruption or work stoppage
• Personal injury or property damage not directly caused by our negligence
• Emotional distress or mental anguish

9.3 Essential Purpose and Allocation of Risk

The limitations of liability set forth in this section are essential elements of the agreement between you and Wing Snob. These limitations represent a reasonable allocation of risk and protect against potentially unlimited liability.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

9.5 Force Majeure

Wing Snob shall not be liable for any failure or delay in performance under these Terms that is due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• Government actions, laws, or regulations
• Labor disputes or strikes
• Supply chain disruptions
• Cyber attacks or system failures
• Public health emergencies

10. Indemnification

10.1 User Indemnification Obligation

You agree to defend, indemnify, and hold harmless Wing Snob, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees and costs) arising from or related to:

• Your use or misuse of our Website or Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Content you submit, post, or transmit through our Services
• Your violation of any applicable laws or regulations
• Your negligent or wrongful conduct
• Any false or misleading information you provide

10.2 Defense and Settlement Rights

Wing Snob reserves the right to:

• Assume the exclusive defense and control of any matter subject to indemnification
• Settle any such claim or matter at its sole discretion
• Require your cooperation in the defense of any claim
• Approve any settlement or compromise you wish to make

10.3 Survival of Indemnification

Your indemnification obligations shall survive the termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 Third-Party Content

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. We provide these links for your convenience only.

11.2 No Responsibility for Third Parties

Wing Snob has no control over and assumes no responsibility for:

• The content, privacy policies, or practices of third-party sites
• Products or services offered by third parties
• The availability or functionality of external links
• Transactions between you and third-party providers
• Security or data protection on third-party platforms

11.3 Third-Party Terms Apply

Your interactions with third-party websites and services are governed by their respective terms of service and privacy policies. We encourage you to review these documents before engaging with third parties.

11.4 No Endorsement

The inclusion of any link does not imply endorsement by Wing Snob of the linked site or service. We do not warrant the accuracy, completeness, or usefulness of third-party information.

12. Termination

12.1 Company Right to Terminate

Wing Snob may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Fraudulent or illegal activity
• Abuse of our staff or delivery personnel
• Repeated order cancellations or payment failures
• Violation of applicable laws
• Extended periods of account inactivity

12.2 User Right to Terminate

You may terminate your account at any time by:

• Contacting our customer service team
• Following account closure procedures on our Website
• Ceasing all use of our Services

12.3 Effect of Termination

Upon termination of your account:

• Your right to access and use our Services will cease immediately
• Outstanding orders may be completed at our discretion
• Account data may be deleted after a reasonable period
• Unused account credits may be forfeited
• All outstanding payment obligations remain due

12.4 Survival of Provisions

The following sections shall survive termination of these Terms:

• Intellectual Property
• Disclaimers
• Limitation of Liability
• Indemnification
• Governing Law and Disputes
• General Provisions

13. Governing Law and Disputes

13.1 Applicable Law

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the State of Texas and the United States of America, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas. You hereby consent to the jurisdiction of such courts.

13.3 Dispute Resolution Process

Before initiating any formal legal proceedings, you agree to first attempt to resolve disputes through the following process:

1. Contact our customer service team at [email protected]
2. Provide a detailed description of the dispute
3. Allow Wing Snob 30 days to investigate and respond
4. Participate in good faith negotiations to resolve the matter

13.4 Arbitration Agreement

For disputes that cannot be resolved through the above process, you and Wing Snob agree that any claim or dispute shall be resolved through binding arbitration rather than in court, except for:

• Claims seeking injunctive or equitable relief
• Claims related to intellectual property rights
• Small claims court matters within jurisdictional limits

Arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association.

13.5 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not as a class action, collective action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13.6 Time Limitation on Claims

You agree that any claim arising out of or related to these Terms or our Services must be filed within one (1) year after such claim arose; otherwise, such claim shall be permanently barred.

14. Changes to Terms

14.1 Right to Modify

Wing Snob reserves the right to modify these Terms at any time at our sole discretion. Changes may be made to:

• Comply with applicable laws or regulations
• Reflect changes in our services or business practices
• Address security or technical concerns
• Clarify existing provisions
• Add new terms for new features or services

14.2 Notification of Changes

When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website
• Sending email notification to your registered address
• Displaying a prominent notice on our Website
• Including notification in our mobile app (if applicable)

14.3 Effective Date of Changes

Changes to these Terms will become effective:

• Immediately upon posting for non-material changes
• 30 days after notification for material changes
• Upon your continued use of our Services after the effective date

14.4 Continued Use Constitutes Acceptance

Your continued access to or use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

14.5 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking for updates monthly or before placing orders.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by Wing Snob on our Website, constitute the entire agreement between you and Wing Snob concerning your use of our Services and supersede all prior agreements, understandings, and communications.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Wing Snob's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Wing Snob's prior written consent. Wing Snob may assign these Terms in whole or in part at any time without your consent, including in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms which is due to circumstances beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, pandemic, government regulations, or natural disasters.

15.6 Headings

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms are drafted in English. Any translations provided are for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

15.8 Electronic Communications

By using our Services, you consent to receive communications from us electronically, including via email, text message, or posting on our Website. You agree that all electronic communications satisfy any legal requirement for written communications.

16. Contact Information

16.1 Wing Snob Contact Details

For questions, concerns, or issues related to these Terms or our Services, please contact us:

16.2 Customer Service Hours

Our customer service team is available to assist you:

• Monday - Friday: 9:00 AM - 6:00 PM (Central Time)
• Saturday - Sunday: 10:00 AM - 4:00 PM (Central Time)
• Holiday hours may vary

16.3 Response Times

We strive to respond to all inquiries promptly:

• Email inquiries: Within 24-48 hours during business days
• Phone calls: During business hours when possible
• Urgent order issues: Within 2-4 hours
• Legal matters: Within 5-10 business days

16.4 Legal Notices

For legal notices, copyright claims, or formal complaints, please send written communication to:

Wing Snob Legal Department
2704 Polk St A
Houston, TX 77003
USA
Email: [email protected]