Privacy Policy

1. Introduction

At Wing Snob ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wing-snob.click, place orders through our platform, or interact with our food delivery and catering services.

This policy applies to all information collected through our website, mobile applications, in-store visits, phone orders, and any related services, sales, marketing, or events. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining the confidentiality and security of your personal information.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items, dietary preferences
• Payment Information: Credit/debit card details, payment method preferences (stored securely and encrypted)
• Food-Related Information: Allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), spice preferences, special instructions
• Order Details: Menu items selected, quantity, customizations, delivery instructions, table reservation information
• Loyalty Program Data: Reward points, membership status, participation history
• Catering Information: Event details, guest count, special requirements, venue information
• Communication Data: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription choices, promotional preferences, communication frequency settings

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, menu browsing behavior
• Location Data: Approximate location derived from IP address, GPS coordinates (with permission) for delivery accuracy
• Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
• Performance Data: Page load times, error reports, feature usage statistics

2.3 Information from Third Parties

• Social Media Platforms: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Order status updates, delivery confirmation information
• Marketing Partners: Campaign performance data, audience insights (anonymized)
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing and fulfilling your food orders, managing delivery logistics
• Account Management: Creating and maintaining your user account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing technical assistance
• Quality Improvement: Analyzing usage patterns to enhance our menu, services, and user experience
• Personalization: Customizing menu recommendations based on your preferences and order history
• Reservation Management: Handling table bookings and catering event coordination

3.2 Communication

• Order Communications: Order confirmations, preparation updates, delivery notifications, receipt emails
• Customer Support: Responding to your questions, feedback, and service requests
• Important Notices: Service announcements, policy changes, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your explicit consent)
• Loyalty Program: Points updates, reward notifications, exclusive member offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant food offers based on your preferences and order history
• Website Analytics: Understanding traffic patterns, popular menu items, peak ordering times
• Campaign Measurement: Evaluating the effectiveness of our marketing campaigns and promotions
• Market Research: Developing new menu items and services based on customer preferences
• Competitive Analysis: Understanding market trends in the food delivery industry

3.4 Legal Compliance and Security

• Legal Obligations: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent transactions and account abuse
• Security Monitoring: Protecting against security threats, unauthorized access, and cyber attacks
• Dispute Resolution: Resolving payment disputes, refund requests, and legal claims
• Rights Protection: Protecting our intellectual property, business interests, and user safety

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure handling of credit card transactions and payment verification
• Delivery Companies: Sharing delivery addresses and contact information for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services with appropriate safeguards
• Marketing Services: Email campaign management, customer communication platforms
• Analytics Tools: Website performance analysis, user behavior insights (anonymized data)
• Customer Support: Third-party platforms for managing customer inquiries and support tickets

4.2 Legal Requirements

• Court Orders: Responding to subpoenas, court orders, and legal process
• Law Enforcement: Cooperating with police investigations and regulatory inquiries
• Compliance Requirements: Meeting food safety regulations, tax obligations, and business licensing
• Public Safety: Protecting against threats to public health, safety, or security
• Emergency Situations: Sharing information to prevent harm or protect vital interests

4.3 Business Transfers

• Mergers and Acquisitions: Transfer of data in connection with business sales or mergers
• Asset Sales: Inclusion of customer data in the sale of business assets
• Corporate Restructuring: Data transfer during organizational changes or restructuring
• Customer Notification: Advance notice to customers before any ownership transfer
• Policy Compliance: Ensuring new owners maintain equivalent privacy protection standards

4.4 With Your Consent

We may share your information for other purposes with your explicit consent. We will clearly explain the purpose and obtain your permission before any such sharing occurs.

5. Data Security

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Control: Role-based access restrictions ensuring only authorized personnel can access personal data
• Monitoring Systems: 24/7 security monitoring and intrusion detection systems
• Data Backup: Regular automated backups stored in secure, encrypted format
• Secure Servers: Data hosted on secured servers with physical and digital protection measures

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff handling personal data
• Data Handling Procedures: Documented policies for collecting, storing, and processing personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Established procedures for responding to data breaches and security incidents
• Security Audits: Regular third-party security assessments and vulnerability testing
• Compliance Reviews: Ongoing reviews to ensure adherence to security policies and procedures

5.3 Your Security Responsibilities

• Strong Passwords: Use unique, complex passwords for your account
• Account Protection: Never share your login credentials with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Wing Snob
• Report Issues: Immediately contact us if you suspect unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by law.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your browsing experience and improve our services:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, shopping cart, login state, security features	Session
Functional Cookies	User preferences, language settings, remembered choices, location settings	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, social media integration	Up to 1 year

Additional Tracking Technologies:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and click-through tracking
• Local Storage: Browser-based data storage for improved site performance
• Session Storage: Temporary data storage for current browsing session

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request access to the personal data we hold about you, including order history, account information, and any other data we've collected.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data, including updating your profile information, delivery addresses, and dietary preferences.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal obligations for record keeping (such as tax and accounting requirements).

7.4 Right to Restrict Processing

You can request limitation of how we use your personal data while we investigate any disputes or verify the accuracy of information.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

7.6 Right to Object

You can object to processing of your personal data for marketing purposes, profiling, or other legitimate interests at any time.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights: Contact us using the information provided in Section 13. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems and terminate any account created by a child under 16.

If we become aware that we have inadvertently collected personal data from a child under 16, we will delete such information from our records as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Data Processing Agreements: Binding contracts with third-party processors
• Security Measures: Encryption and access controls for data in transit
• Regular Audits: Compliance monitoring of international data handling

9.2 Transfer Destinations

Your personal data may be transferred to and processed in:

• United States: Cloud storage and payment processing services
• European Union: Data analytics and marketing services
• Other Countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History & Purchase Records	7 years	Tax and accounting requirements
Marketing Consent Records	3 months after withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Payment Information	As required by payment processors	Fraud prevention, chargebacks
Loyalty Program Data	Until program termination + 1 year	Program administration, member benefits

Safe Data Disposal

When data retention periods expire, we ensure secure disposal:

• Electronic Data: Complete deletion using industry-standard methods that make recovery impossible
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Removal from all backup and archive systems
• Documentation: Maintaining records of disposal activities for compliance purposes

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This includes links to:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors and financial institutions
• Delivery partner tracking systems
• Review platforms and food rating sites
• Partner restaurants and affiliated businesses

We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any external websites before providing personal information. Your interactions with third-party sites are governed by their respective privacy policies and terms of service.

12. Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage announcing the update
• Email Notification: Direct email to all registered users about significant changes
• Account Dashboard: Notice in your user account highlighting policy updates
• Pop-up Notification: In-app notification when you next log in

12.2 Reviewing Changes

We encourage you to review this Privacy Policy periodically. You can:

• Check the "Last Updated" date at the top of this page
• Subscribe to policy change notifications in your account settings
• Contact us directly with questions about any updates

Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our services and request account deletion.

13. Contact Information

Response Commitment: We will acknowledge receipt of your privacy-related inquiry within 1 business day and provide a substantive response within 3 business days.

13.1 Filing Complaints

If you believe we have not adequately addressed your privacy concerns, you may:

• Contact our Privacy Officer directly using the information above
• File a complaint with your local data protection authority
• For EU residents: Contact your national supervisory authority
• For California residents: Contact the California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your user account
• Customer Support: Contact our support team to opt out of all marketing
• Phone Request: Call us during business hours to update preferences

14.2 Account Deletion Process

To completely delete your account and associated data:

1. Log into your Wing Snob account
2. Navigate to Account Settings > Privacy & Data
3. Select "Delete Account" and follow the confirmation steps
4. We will send a confirmation email with a deletion link
5. Click the link within 7 days to permanently delete your account

Note: Some data may be retained for legal compliance purposes (such as order records for tax reporting) even after account deletion, as outlined in our data retention schedule.

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's fundamental to maintaining the trust you place in us when you choose our food services. We are committed to transparent data practices, robust security measures, and respect for your privacy rights.

We believe that trust is earned through consistent action and clear communication. This Privacy Policy represents our commitment to being transparent about how we handle your personal information, from the moment you visit our website to the delivery of your favorite wings.

Your privacy matters to us, and we continuously work to improve our data protection practices. If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, please don't hesitate to contact us using the information provided above.

Thank you for choosing Wing Snob and trusting us with your personal information. We look forward to serving you while maintaining the highest standards of privacy protection.

Remember to check this page regularly for updates, as indicated by the "Last Updated" date at the top of this policy.