Refund Policy

1. Overview

At Wing Snob, your satisfaction is our top priority. We are committed to providing you with the highest quality gourmet wings and exceptional service. This Refund Policy outlines our commitment to customer satisfaction and the conditions under which refunds may be requested and processed.

We stand behind the quality of our food and service. If you are not completely satisfied with your purchase, we want to make it right. This policy applies to all purchases made through our restaurant, online ordering system, delivery services, and catering services.

2. Eligibility

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be made within 24 hours of purchase for food items, or within 7 days for merchandise and gift cards
• Proof of Purchase: Valid receipt, order confirmation, or transaction record must be provided
• Product Condition: For merchandise, items must be unused, undamaged, and in original packaging
• Food Quality Issues: Items must be reported immediately upon receipt or discovery of quality issues
• Order Accuracy: Wrong or missing items must be reported within 2 hours of delivery or pickup
• Valid Reason: Refunds are granted for quality issues, order errors, or other legitimate concerns

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Fully consumed food items (unless quality issues were reported before consumption)
• Custom or personalized orders that were prepared according to specifications
• Special event catering services within 48 hours of the event
• Third-party delivery fees and service charges
• Promotional items received for free with purchase
• Digital products such as loyalty points or promotional credits
• Items purchased with promotional discounts or coupons (refund will be for amount actually paid)
• Alcohol and beverage items that have been opened or consumed

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us Immediately: Call us at +1 346-571-7931 or email [email protected] as soon as you identify an issue
2. Provide Details: Include your order number, date and time of purchase, items in question, and detailed description of the issue
3. Submit Documentation: Provide photos of food quality issues or damaged items if applicable
4. Return Items: For merchandise, return items in original condition and packaging to our location
5. Await Review: Our team will review your request within 24 hours during business days
6. Receive Decision: You will be notified of the approval or denial of your refund request
7. Process Refund: If approved, refunds will be processed within 3-5 business days

5. Refund Methods

Refunds will be processed using the following methods based on your original payment:

• Credit/Debit Cards: Refunds will be credited back to the original card within 3-5 business days
• Cash Purchases: Cash refunds will be provided at our restaurant location with valid receipt
• Gift Cards: Refunds will be issued as store credit or new gift card
• Digital Payments: Refunds will be credited back to the original payment method (PayPal, Apple Pay, etc.)
• Processing Time: While we initiate refunds within 24-48 hours, actual credit to your account depends on your financial institution
• Partial Refunds: May be issued for partially consumed orders or when only specific items are affected

6. Exchanges

We offer exchanges in the following circumstances:

• Incorrect Orders: We will replace incorrect items with the correct order at no additional charge
• Merchandise: Unused merchandise can be exchanged for different sizes or styles within 7 days
• Gift Cards: Can be exchanged for different denominations
• Food Items: Quality issues will result in replacement of the same item or equivalent value alternative
• Preference Changes: Exchanges for different menu items may be accommodated within 30 minutes of order placement

Note: Exchanges are prioritized over refunds when possible to ensure customer satisfaction while minimizing food waste.

7. Damaged or Defective Items

Special provisions apply to damaged or defective items:

• Immediate Reporting: Damage must be reported within 2 hours of receipt
• Photo Documentation: Clear photos of damaged items must be provided
• Full Replacement: Damaged food items will be replaced at no charge
• Quality Guarantee: We guarantee the freshness and quality of our food upon delivery/pickup
• Temperature Issues: Food delivered at incorrect temperatures will be fully replaced
• Packaging Damage: Items with compromised packaging will be replaced immediately
• Missing Items: Missing items from orders will be delivered or refunded at customer preference

Changes to This Policy: Wing Snob reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes.

Legal Compliance: This policy complies with applicable consumer protection laws in Texas and the United States. Your statutory rights are not affected by this policy.